resources
Shipping resources & guidance
Helpful information for shippers and customers covering preparation, tracking, delivery expectations, and answers to common logistics questions.
our approach
About our shipping process
Bluebird Logistics is committed to reliable, efficient, and transparent freight services—from the moment a load is tendered through final delivery.
Every shipment is managed with disciplined processes, clear communication, and accountability at each milestone. We coordinate with vetted carriers, verify documentation, and keep you informed so there are fewer surprises and more confidence in transit.
Whether you ship truckload, LTL, or time critical freight, our team focuses on On Time, Intact, Exception Free delivery matching the right capacity to your lane, timeline, and handling requirements.
before you ship
Shipment preparation guidelines
A few practical steps before pickup can protect your freight, reduce delays, and help carriers execute smoothly.
Proper packaging
Use sturdy cartons, adequate cushioning, and secure palletization so freight withstands handling and transit. Fragile items should be clearly protected and stabilized before pickup.
Accurate labeling
Apply legible labels on every handling unit with shipper, consignee, and any required reference numbers. Consistent labeling reduces misroutes and speeds warehouse processing.
Address verification
Confirm pickup and delivery addresses, suite numbers, and contact details before dispatch. Accurate location data helps carriers arrive on time and complete deliveries without delay.
Documentation readiness
Have bills of lading, commercial invoices, and any customs or compliance paperwork prepared in advance. Complete documentation keeps your shipment moving without administrative holds.
Special handling instructions
Communicate temperature requirements, hazmat details, liftgate needs, or appointment deliveries upfront. Clear instructions allow our team to match the right equipment and service level.
Commitment to timely delivery
On Time. Intact. Exception Free that is the standard behind every load we manage, with realistic planning and accountable follow through.
visibility
Tracking information
Bluebird Logistics provides shipment visibility through our company tracking system. Registered customers can review status updates, transit milestones, and delivery progress in one place supporting better planning across your supply chain.
If you are new to the portal or need assistance locating a load, our support team can walk you through access and explain what to expect at each stage of transit.
What you can expect
- Milestone updates as your shipment moves through the network
- Clear reference to PRO or load numbers for support inquiries
- Proactive communication when exceptions or delays occur
- Coordination with your Bluebird representative for complex moves
plan with confidence
Delivery expectations
Transit times vary by service level, lane, and mode. We set realistic expectations so you can plan receiving, production, and customer commitments.
Estimated transit
Quoted timelines reflect mode, distance, and carrier schedules. Expedited and standard options are explained upfront so you can choose the service that fits your deadline.
External factors
Weather, traffic, port congestion, and seasonal demand can affect arrival windows. We monitor active loads and communicate when conditions may impact delivery.
Operational coordination
Appointment deliveries, liftgate service, and receiving hours should be confirmed in advance. Proper scheduling helps carriers complete deliveries on the first attempt.
common questions
Frequently asked questions
Quick answers to topics our customers ask about most often.
Shipment visibility is available through Bluebird Logistics' customer tracking portal. Once your load is booked, you can sign in to view status updates, milestones, and key transit details. If you need help accessing your account, contact our support team and we will guide you through the process.
Please share your company name, contact details, PRO or reference number (if available), origin and destination, pickup or delivery dates, and a brief description of your question. The more context you provide, the faster we can assist with quotes, scheduling, or shipment updates.
Bluebird Logistics coordinates freight across North America through truckload, LTL, air, and ocean solutions, with customized coverage for specialized lanes and service levels. Contact us with your origin, destination, and freight profile—we will confirm capacity and options for your route.
Updates are provided through our tracking platform and direct communication from your Bluebird Logistics representative. For time-sensitive shipments, our team can share milestone notifications and exception alerts so you are never left waiting for status information.
Reach out by phone at 1-888-474-0809 or email info@bluebirdlogistics.com. Whether you need a quote, lane guidance, or help with an active shipment, our team is ready to provide clear, professional assistance.
why bluebird
Why choose Bluebird Logistics
A brokerage built on reliability, transparency, and professional service at every touchpoint.
Reliable transportation
Vetted carrier partnerships and disciplined execution keep your freight moving with consistency across truckload, LTL, and expedited lanes.
Professional customer support
Experienced brokerage professionals are available to answer questions, coordinate pickups, and help resolve exceptions with clear communication.
Shipment visibility
Stay informed with milestone updates and proactive status communication so you always know where your freight stands in the network.
Safe freight handling
We work with carriers who meet strict safety and performance standards, supporting careful handling from tender through proof of delivery.
we're here to help
Contact support
Questions about preparation, transit, or an active shipment? Reach our team directly—we're ready to assist.
Send lane details, references, or general questions—we typically respond within one business day.